The short version
- We give you information. We never enroll you, switch your plan or act for you with a provider.
- Savings are estimates from your past usage, not guarantees.
- Electricity providers pay us nothing. The savings check is free; members pay for the plan it finds.
- Memberships renew yearly until you turn renewal off in Settings, with a 30-day refund on every payment.
- Texas law applies. No arbitration: you keep every right to go to court or complain to the PUCT.
Who we are
These terms are an agreement between you and Bivalogic LLC, which operates KiloHound (“we”, “us”). Write to support@kilohound.com.
Agreeing to these terms
By running the free check, creating an account, joining the launch list or buying a membership, you agree to these terms and to our privacy policy. You must be 18 or older, and use KiloHound only for a home whose electricity account you hold or are allowed to manage.
What the service is
KiloHound provides information: comparisons of retail electricity plans based on data you supply and publicly posted Electricity Facts Labels. We don’t sell electricity, and we never enroll you in or switch a plan; you enroll directly with the provider.
We never switch your plan automatically and never act on your behalf with a provider. Electricity providers pay us nothing: no commissions, no paid placement and no referral fees.
Savings are estimates, not guarantees
Every savings figure and recommendation is an estimate. It comes from your past 12 months of usage, the Electricity Facts Labels we read and the prices providers publish. Your actual bills depend on your future usage, your provider’s billing, taxes and utility charges, and providers change their plans and labels. Our reading of a label can be wrong.
Before you enroll, check the price on the provider’s current Electricity Facts Label, its Terms of Service and its Your Rights as a Customer.
Enrolling is between you and the provider
When you choose a plan, you enroll directly with the provider, on its own site and under its terms. We are not a party to that contract.
For a switch from one provider to another, Texas rules give you three federal business days after you receive the new provider’s Terms of Service to cancel the switch without penalty; the provider’s terms say how. That rule doesn’t cover every enrollment (a move-in, for example). Ask the provider about yours.
What’s free
The savings check and contract-end reminders are free. When your plan is already the best, or close, the check says so, free. The free check shows how much you’d save, with your costs and the best plan’s cost on your usage; it doesn’t name, describe or link to the recommended plan. KiloHound is paid only by members.
Membership
Your plan + a year of Watch costs $39 a year, plus tax. It includes the recommended plan (its name, type and provider) and switch link, the full ranked list and the math, and 12 months of daily re-checks. Sales tax is added at checkout where it applies.
Memberships are for Texas homes in the competitive electricity market: checkout asks for your home first. Payments are processed by Stripe.
Automatic renewal and cancelling
Your membership renews automatically every 12 months at the regular price for your tier ($29 for founding members, $39 otherwise), plus tax, charged to the payment method you used, until you turn renewal off. A promotional discount from a code applies only to the period stated with that code.
Turn renewal off any time in Settings (Manage billing). You keep access until the end of the year you paid for, and you won’t be charged again. Deleting your account also stops renewal.
Refunds
Ask within 30 days of any payment, including a renewal, and we refund that payment in full, with its tax, no questions asked. A refund ends that membership’s paid access. After 30 days, turning renewal off keeps your access through the year you paid for; we don’t give partial refunds unless the law requires it.
The founding price
Founding members pay $29 a year, plus tax, for as long as that membership keeps renewing without a break. If it ends (you turn renewal off and the paid year runs out, a renewal payment fails and isn’t fixed, or you take a refund), the founding price ends with it; joining again later costs the price at that time.
There are 500 founding places at a time. A place freed by a refund can go to someone else.
Invite codes
Before and around launch we give some people invite codes. A code may give free full access for 12 months from the day you redeem it. It isn’t billed, doesn’t renew and has no cash value. We may stop accepting a code, or end invite access, at any time; if we end yours early we’ll tell you by email.
The launch list
If you join the launch list, we email you once when KiloHound opens, and nothing else. Unsubscribe with the link in that email or by writing to us.
Referrals
Referral rewards, when offered, will be described on the referral page with their own terms.
Using KiloHound fairly
Please don’t:
- upload usage or plan data for a home you aren’t allowed to manage, or give us false information;
- scrape, copy or resell the service or its results, or access it by automated means except through the pages and features we provide;
- probe, overload or break into the service, or get around its limits or security;
- use it for anything unlawful.
Your account, and ending it
You’re responsible for the accuracy of what you upload and for keeping your sign-in to yourself. You can delete your account at any time in Settings. Stripe, our payment processor, keeps its own payment records as the law requires.
We may suspend or close an account that breaks these terms, telling you why where we can. If we close a paid membership when you haven’t broken these terms, we refund the unused part of your paid year.
If we get it wrong
If we find an error in how we read a facts label or calculated a comparison, we correct it and tell the members whose results it changed. If you spot one, write to support@kilohound.com.
Limits on our liability
To the extent the law allows: KiloHound is provided as is; we don’t promise that a plan will cost what we estimate or that the service will always be available or free of errors; we aren’t liable for indirect or consequential losses, including cancellation fees and the difference between estimated and actual bills; and our total liability for any claim relating to KiloHound is limited to the greater of what you paid us in the 12 months before the claim or $100.
Nothing in these terms limits liability that the law doesn’t allow us to limit, or your rights under the Texas Deceptive Trade Practices Act.
Texas law and disputes
Texas law governs these terms. If something goes wrong, write to us first and we’ll try to put it right. You may bring a claim in any court that has jurisdiction. These terms don’t require arbitration or mediation and don’t waive class actions, and nothing in them limits your right to complain to the Public Utility Commission of Texas.
Changes to these terms
When we change these terms, we post the new version here with its version number and the day it takes effect. For a material change, we email everyone with an account at least 30 days before it takes effect. Using KiloHound after that day means you accept the new version; if you don’t, you can stop using KiloHound and delete your account.
Earlier versions are available on request from support@kilohound.com.